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The Terms and Conditions are an agreement between you and i-to-i. It is important that you read the whole document and understand the terms to which you’re agreeing when you book a course.
Click here to read the Job Placement Service Terms and Conditions
Contents:
1. Course Requirements
In order for tutees to successfully complete the i-to-i TEFL/TESOL Course, all candidates must demonstrate the following requirements:
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All tutees should be aware that subscription to any i-to-i TEFL / TESOL course does not automatically lead to successful completion of the course. Should a tutee fail to reach the required standards, we reserve the right to fail that tutee.
2. English Language Level of the Tutee
Before the Course
All non-native English-speaking Tutees should have at least the Cambridge Certificate in Advanced English (CAE) or equivalent, in order to enrol onto an i-to-i TEFL/TESOL course. If unsure of the required native English level, tutees are advised to call their nearest i-to-i office and to discuss requirements with a member of staff.
During the Course
Should at any point during the course, a tutor feel that a tutee’s English language ability is insufficient, their case will immediately be forwarded to the Director of Studies or the Head of Operations. If both the tutor and the Director of Studies / Head of Operations believe the tutee unfit to competently teach EFL, we reserve the right to fail the tutee.
3. Our Commitment
i-to-i is committed to providing you with the very best level of service and satisfaction with your Online TEFL/TESOL course. This is our commitment and promise to you when you sign up for an i-to-i TEFL/TESOL course.
i-to-i promises to:
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If we break any of these promises, to claim a refund of your course cost, you need to provide evidence either in writing or by email, within seven days of the promise first being broken.
4. Failure to Complete the Online Course Within Three Months
All tutees are given 3 months in which to complete an online course and are strongly encouraged to complete the course within three months.
Once a tutee purchases an online course, the three months ‘study time’ will begin. In cases where there is a significant time period between the student's submissions, we may, at the discretion of the Director of Studies, ask the student to submit earlier work for reappraisal.
If a tutee fails to complete the course within three months, they may extend their study-time by 1, 2 or 3 months for a small fee:
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Tutees may extend their course more than once and at any point during their course or after the course has expired.
5. Failure of Course Content – Online Courses
Tutees are given three tries to complete each module of the Online Theory Course. If on the third attempt, the tutee has failed to take the tutor’s suggestions, comments and advice, the tutee’s final submission will be forwarded on to the Director of Studies.
The Director of Studies will then submit the final submission to a second tutor for verification. Should the second tutor be unsatisfied with the submission, the Director of Studies has the right to fail the tutee.
No refunds are possible in cases whereby the tutee has been deemed to have failed the course.
6. Failure of Course Content – Weekend Courses
Attendance at the course does not guarantee that the tutee will pass the course. However, failure to be present for the full duration of the course will result in failure of the course.
If, in the professional opinion of the tutor, the tutee does not reach the required level in the following areas the tutee may fail the course:
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If the tutee fails the course they are entitled to ask for and be given reasons for this failure. Such reasons will be available from the Director of Studies/Course Manager.
No refunds are possible in cases whereby the tutee has failed the course
Code of Conduct
i-to-i expects TEFL tutees to abstain from destructive, distracting, or disrespectful behaviour during their TEFL courses. The below outlines the code of conduct we expect during your course. Failure to abide by the below will result in immediate failure and removal from your course:
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7. Certificates
Every endeavour is made to ensure that certificates reach the successful tutee within 28 days of completion of the course. i-to-i, however, cannot be responsible for certificates that are lost in the post.
If tutees have lost their certificates, they can request a new certificate to replace a lost certificate for the administrative fee of:
£10/ €15 / AUS $25 / NZ $ 28 / US $20 / CAN $28
8. ‘Cooling-Off’ Period - Online Courses
If for any reason you are not satisfied with the course you have purchased, you are entitled to a full refund within 7 days of booking.
If you do cancel the course, any access to course materials (downloads or other) will be removed from your log-in and any gift vouchers will be cancelled.
9. ‘Cooling-Off’ Period - Weekend Courses
If for any reason you are not satisfied with the Practical Weekend Course you have purchased, you are entitled to a full refund within seven days from the date you made the purchase of the course, unless this is within 7 days of the start date of the course. In this case no refund is possible.
If you do cancel the course, any access to course materials (downloads or other) will be removed from your log-in and any gift vouchers will be cancelled.
If you are not satisfied with the course during the first day of the weekend classroom course, you must speak to the tutor on the day. If your problem cannot be resolved, you should contact our customer services number on the Monday morning following the course and we will give you a full refund.
10. Cancellation of a Weekend Course by i-to-i
Practical Weekend Courses run effectively when the minimum number of tutees is present. In the unlikely event that the course doesn’t reach it’s minimal requirement, we reserve the right to cancel the course and transfer participants to an alternative course. If this unlikely event occurred, you would also be eligible for a refund.
11. Plagiarism
If a tutee is suspected of plagiarism by their tutor, they will be issued with a formal warning. If the plagiarism continues it will be referred to the Director of Studies who is empowered to dismiss the tutee from the course. In such cases no refunds will be given.
12. Change to Course Dates or Location – Weekend Courses Only
You may make changes to the date or location of your TEFL / TESOL course for the following administration fees:
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13. Applying for a Refund
If you meet the conditions specified above, and wish to apply for a refund, the following procedure applies.
Contact i-to-i through the following addresses explaining the reasons for your refund requests:
Online Theory Course refunds: helpdesk@tefl-training.com
Practical Weekend Course refunds: Courses.TeamUK@i-to-i.com
If you are not satisfied with the course during the first day of the weekend course, you should speak to the tutor on the day. If your problem cannot be resolved you should call our customer services team on the Monday morning following the course.
i-to-i will respond and make the necessary refund, if relevant, within 21 days.
14. Transfers of Courses
i-to-i Online Theory Courses are transferable to a friend at a small administrative charge of £10, €15, US$15, AU$25, NZ$28, CAD$20. This means that if a student finds they are no longer able to work on a course, they may pass the course on to a friend or colleague who will take the course and receive certification instead. This can happen subject to the following conditions:
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If at any time you seek to transfer between online and weekend TEFL/TESOL courses, a charge of £65, €90, US$110, AU$165, NZ$185, CAD$125 applies.
15. Complaints
If for any reason you are not satisfied with our service, please e-mail Courses.TeamUK@i-to-i.com or write to the Course Manager telling us what the problem is. If you have completed your course and would like to submit a complaint, you need to do so within 14 days of completion.
We will acknowledge receipt of your complaint within 5 working days and will aim resolve the complaint within a maximum of 21 days.
16. Accuracy of Marketing Materials
We believe that all the statements made in our brochure, website and other marketing materials are factual and correct at the time they are made. Every reasonable attempt has been made to describe the course and any other services mentioned. We cannot be held responsible for any changes that become known or happen after the brochure is produced (up to date information can be found on the website). Nor can we accept liability for happenings outside our control. We undertake to inform you of any material changes to your course before commencement of the course providing there is sufficient time and we are able to contact you.
17. Personal Data
For the purposes of the UK Data Protection Act 1998, we, i-to-i are a data controller. We may need to transfer the Personal Data you give us (such as your name and contact details), to your tutor.
We would also like to store and use your personal details for future marketing purposes (for example, sending you a brochure). All details you give us in connection with your booking will be kept but we will use only names and contact details for marketing purposes (unless you have asked us not to).
If you believe that any of your personal details which we are processing are inaccurate or incorrect, please contact us immediately.
As our privacy statement may change due to developments in the law, we would encourage you to reread our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information.
18. China Teaching Experience
If for any reason you are not satisfied with the course you have purchased, you are entitled to a full refund within 7 days of booking.
If you do cancel the course, any access to course materials (downloads or other) will be removed from your log-in and any gift vouchers will be cancelled.
You are required to have completed the 120-hours study (weekend and online elements) prior to arrival in China. Failure to do so will result in your application being void and no refund possible.
If you are rejected from the China Teaching Experience, you will receive a full refund minus the cost of the full 120-hour Weekend TEFL Course.
If you cancel your application after full payment has been made (excluding during the 'cooling off' period) the following terms apply:
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If the visa application is refused for any reason the cancellation conditions above will apply.
19. Thailand Supported Teaching Package
If for any reason you are not satisfied with the course you have purchased, you are entitled to a full refund within 7 days of booking.
If you do cancel the course, any access to course materials (downloads or other) will be removed from your log-in and any gift vouchers will be cancelled.
You are required to have completed the 120-hours study (weekend and online elements) prior to arrival in Thailand.
If you cancel your application before you have been accepted/rejected (excluding during the 'cooling off' period) - you will receive a refund of the cost of the support package.
Once you have been accepted for your teaching position in Thailand, no refund is possible.
If your application is rejected, you will receive a refund of the cost of the support package.
If the visa application is refused for any reason the cancellation conditions above will apply.
Travel insurance is compulsory for all teachers.
Please note that the Job Placement Service element of your Thailand Teaching Package is subject to the terms and conditions below.
Job Placement Service Terms and Conditions
The Terms and Conditions are an agreement between you and i-to-i. It is important that you read the whole document and understand the terms to which you’re agreeing when you enrol.
These terms apply to customers applying for a teaching position through the i-to-i Job Placement Service. The service is provided by i-to-i UK Ltd of Woodside House, 261 Low Lane, Leeds, LS18 5NY and these additional terms are between you and i-to-i UK Ltd, registered office TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex, RH10 9QL, a member of the TUI Travel PLC group of companies.
In providing the TEFL jobs abroad service i-to-i UK Ltd acts as an Employment Agent for the purposes of The Conduct of Employment Agencies and Employment Businesses Regulations 2003. Please read this agreement carefully, as it is provided for your protection as well as ours.
Contents:
1. Confirming that you are eligible to enter into these additional terms with i-to-i UK Ltd
1.1. You confirm that:
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2. The service i-to-i provides to you
2.1. i-to-i can, at your request, arrange for you to take a teaching English as a foreign language ('TEFL') training course before you travel to the destination country unless you already have relevant qualifications and do not require this course. This will be subject to our TEFL terms and conditions as set out on our website. If you plan to take a TEFL course with i-to-i we recommend that you read and familiarise yourself with these terms and conditions before agreeing.
2.2. i-to-i UK will introduce you to our Overseas Partner and pass on to them your application for an English teaching post in the destination country, and the relevant documentation and paperwork.
2.3. i-to-i UK will ensure that the Overseas Partner considers your application and reports back in a reasonable time stating whether or not it has decided to accept the application. Please note that, whilst i-to-i has worked hard to choose Overseas Partners whom we believe can find work for the majority of our customers, it is the decision of the Overseas Partner, not i-to-i as to whether your application is accepted, and i-to-i cannot influence or change the requirements of the English teaching job market in the destination country, nor can it override the decision of the Overseas Partner. The Overseas Partner’s decision is final, and i-to-i cannot challenge or insist on being given reasons for any rejection of an application on your behalf.
2.4. Provided that your application meets i-to-i’s requirements as notified to you and you have submitted all required documentation to us within the specified number of days from the time of booking, i-to-i will pass your details on to our Overseas Partner. If your initial application is rejected, you can choose whether to ask i-to-i to submit your application to a different Overseas Partner in a different country. If your application is accepted, our Overseas Partner will provide you with the details of your role before your arrival in country. Some schools or institutes will also provide accommodation; others will require you to make your own accommodation arrangements.
2.5. Once you have entered into a Teaching Contract the Overseas Partner will provide you with relevant pre-departure preparation, including details of airport pick-up (where provided), and details of your accommodation, where this is to be provided by your school or institute under the Teaching Contract.
2.6. We shall procure that the Overseas Partner, acting on behalf of i-to-i will provide airport pick-up where possible, provided that you have forwarded your flight details to the Overseas Partner at least 7 days before departure.
2.7. We shall procure that the Overseas Partner, acting on behalf of i-to-i , will provide a reasonable amount of on-going support whilst you are in country if you experience problems with your accommodation or job. You accept that the Overseas Partner will have complete discretion as to how best to help you resolve any problems and how much time it can spend working with you on the problem, and i-to-i cannot override or interfere with the decisions made by the Overseas Partner in relation to the problems you are experiencing, nor is it responsible for those decisions. The Overseas Partner cannot provide support in relation to employment or accommodation problems unless you notify the Overseas Partner as soon as the problems arise (and in any event before leaving the job or accommodation) and you have made reasonable attempts to resolve the problems directly with your employer.
2.8. Documents must be scanned and emailed to tefljobteam@i-to-i.com within the specified number of days from the time of booking. If documents have not been sent and received by the TEFL Job Team, the placement will be automatically cancelled. You can reinstate your placement by contacting tefljobteam@i-to-i.com. You must reinstate your placement within six months of booking. If you do not re-instate your placement within six months from the date of your booking, an administration fee will apply.
3. Relationship with the Overseas Partner
3.1. In this i-to-i Contract, i-to-i sub-contracts those aspects of its service that are carried out in the destination country to an Overseas Partner on the basis set out in Clause 2 above.
3.2. Our Overseas Partner may, in turn, be acting as the agent for various English language institutes and schools in the destination country or it may itself be an institute or school. If the Overseas Partner accepts your application, it will introduce you to an institute or school, (or, where the Overseas Partner is itself a school, will offer you employment in that school).
4. The Teaching Contract
Before you start work at your school or institute, you will be required to enter into a Teaching Contract direct with an institute or school. Your Teaching Contract is not with i-to-i, and we cannot negotiate or challenge any terms in it on your behalf. You are encouraged to take independent advice from an advisor with expertise in the law of the destination country about any concerns you may have about the terms in the Teaching Contract. This will be at your own cost. Your Teaching Contract will be in a language that you understand.
If you are not prepared to accept any and all stipulations within the Teaching Contract, and subsequently end your teaching role, you alone are responsible for this decision. We shall procure that our Overseas Partner will send you the Teaching Contract before your departure.
5. Amendments
5.1. Provided that your application meets the requirements as notified to you and you have submitted all required documentation to us, i-to-i will offer you the option to amend to another country if you are unsuccessful in your application for your initial Teaching Contract.
5.2. If you wish to make a change to your start month or destination, i-to-i will do its best to ensure that this is possible. Upon application you are required to specify a starting month for the arrival in country.
5.3. You may cancel your TEFL Job abroad application at any time. Please note that you will be bound by the terms in the Teaching Contract you sign on acceptance of your position.
6. Some guidance for dealing with problems in-country
6.1. i-to-i is not a party to the Teaching Contract. It will not be liable for the school or institute's compliance with its terms or for any aspect of those terms that you might consider unreasonable. You should read through your Teaching Contract carefully and take local legal advice if you wish to do so. You should also note the following expectations that we believe your school will have of you, whether or not these are mentioned in the Teaching Contract, in order to reduce the likelihood of having problems in the course of your employment:
6.2. You will be expected to take care of and be responsible for any materials provided for your use by your school. Your school is likely to hold you financially responsible for any damage or loss caused to such materials. Our Overseas Partner will not be able to help you avoid this responsibility, which may be imposed in the form of loss of wages.
6.3. Your accommodation owner is likely to hold you financially responsible for any damage to your accommodation caused by you or somebody who is in your accommodation with your permission. Our Overseas Partner will not be able to help you avoid this responsibility.
6.4. You will be expected to dress and behave appropriately and professionally for interviews and work in accordance with cultural norms in the destination country which may be very different from those in your home country. Our Overseas Partner will not be able to help you if you lose your job because you refuse to comply with your school's expectations in relation to style of dress or hair or personal adornment.
7. Travel - Related Matters
7.1. It is your responsibility to book and pay for your flights, and to arrive in good time for your flight. We advise you refrain from booking your flights until you have signed your Teaching Contract.
7.2. Travel Insurance: It is your responsibility to obtain appropriate travel and medical insurance. We recommend strongly that you take out a comprehensive travel insurance policy that covers you also for working overseas.
7.3. Visas: Whilst we can assist in giving you general advice about visa for your travels, you are responsible for obtaining the correct entry and work visas for your destination. You are also responsible for the cost of obtaining any visas.
7.4. Travel Documentation: It is your responsibility to ensure that you have a valid passport that will remain valid for the duration of your stay in country.
7.5. Medical Advice: It is your responsibility to ensure that you have taken appropriate medical advice from your doctor in respect of living and working in the destination country, and that you have received all the appropriate inoculations and injections. It is also your responsibility to ensure that you take with you any appropriate and/or necessary medication or medical equipment for both treatment and prevention of illnesses during your time overseas.
7.6. Security and Government Advice: It is your responsibility to clarify information in relation to the political and security situation and any relevant medical advice in respect of the destination country, and to take any relevant steps that you feel are appropriate.
8. Accuracy of Marketing Materials
We believe that all statements made in our brochure, website and other marketing materials are factual and correct at the time they are made. Every reasonable effort has been made to describe the placement and to provide the amenities described. We cannot be held responsible for any changes that become known or happen after the brochure was produced (up-to-date information can be found on the website). Nor can we accept liability for happenings outside our reasonable control. We undertake to advise you of any material changes known to us prior to your departure providing there is sufficient time to do so and we can contact you.
9. The Law and your Protection
9.1. When agreeing to these terms and conditions, both parties recognise that you are not an employee of i-to-i , nor of any other company in i-to-i's group.
9.2. Nothing in these conditions is intended to exclude or limit our liability to you for fraud or for death or personal injury caused by any act or omission by us or our employees (providing they were at the time acting within the course of their employment).
9.3. Neither we nor our agents accept liability for any aspect of your Teaching Contract.
9.4. We hereby exclude any liability we might otherwise have if part of this contract is improperly performed due to your error or omissions in the information and personal details which you have provided to us.
9.5. Neither we nor our Overseas Partner accept liability, and we will not pay you any compensation, in the event that your trip is cancelled, delayed, curtailed or in any way changed or where the performance or prompt performance of this contract is prevented as a result of circumstances that we, our representatives, our Overseas Partner, or their representatives could not, even with all due care, foresee or avoid. Such circumstances include (without limitation) war or threat of war, terrorist activity or threat of such activity, riots or civil disturbance, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks and epidemics and all similar circumstances beyond our control.
9.6. i-to-i works hard to select Overseas Partners and schools that operate to the highest standards available locally, but neither it nor the Overseas Partners will accept any liability to you arising from a difference in regulation of employee protection, discrimination laws, health and safety practice or other matters between the destination country and your home country.
9.7. We will use all reasonable skill and care in providing our services to you in accordance with these terms. Neither we nor any company within i-to-i’s group will be liable for what schools or institutes do or do not do (save insofar as the school or institute is an Overseas Partner acting in the course of providing the services set out in Clause 2) or for any loss, damage, expense or other claim of any description which you suffer in connection with your employment. Our Overseas Partners are engaged by i-to-i to undertake certain duties. However, they and their staff are not employees of i-to-i , and as such, we cannot ultimately exercise direct control over them or be responsible for their actions.
9.8. Under no circumstances will we or our Overseas Agent be liable for any indirect, economic or consequential loss that you suffer. Please note in particular that we will not be responsible for loss of earnings if your job starts later, finishes sooner, is on different terms or otherwise differs from its description in your Teaching Contract.
9.9. If, on arrival at your destination, you learn that the job arranged for you is no longer available through no fault of your own, then we will endeavour to arrange employment in another school in the same country. If that is not possible, reimburse your reasonable costs of changing your return airline ticket. Save as otherwise provided for in this agreement, we shall have no liability in respect of the cancellation or unavailability of your Teaching Contract.
9.10. Except in the case of fraud or death or personal injury resulting from any act or omission by i-to-i or any of its employees, the maximum liability of i-to-i or any company within the i-to-i group to you under these additional terms shall be capped at £1000.
10. Complaints
If for any reason you are not satisfied with our service, please e-mail TEFL@i-to-i.com or write to the Course Manager telling us what the problem is. If you have completed your course and would like to submit a complaint, you need to do so within 14 days of completion.
We will acknowledge receipt of your complaint within 5 working days and will aim resolve the complaint within a maximum of 21 days.
11. Use of photos and comments
By agreeing to these terms and conditions you agree that we may use any photo(s)/image(s) we or someone on our behalf takes of you or any comments (written or verbal) you make during or in connection with your placement for our promotional/marketing purposes (such as including them in our brochure / website) without obtaining your further specific permission or making any payment to you. Such use may include mentioning your name, age and town / city / area of residence.
12. Personal Data
12.1. For the purposes of the Data Protection Act, we, i-to-i are a data controller. We will use the personal data you give us (such as your name and contact details), including sensitive personal data (such as medical information and details of any convictions) for the purpose of processing your application for a Teaching Contract and providing the services contemplated by this Agreement. We will disclose your personal data and personal sensitive data to our agents, Overseas Partner and the school or institute where you will be working for these purposes. However, it is your responsibility to ensure that your school has all the necessary information required to protect your interests, such as medical information needed for the provision of medical treatment should you become ill or suffer an accident during your employment
12.2. The country(ies) we may need to transfer your personal data to may not afford the same level of protection to your personal data as your home country.
12.3. We would also like to store and use your personal details for future marketing purposes (for example, sending you a brochure). All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept but we will use only names and contact details for marketing purposes (unless you have asked us not to in writing). We may also pass your details to other members of our group for marketing purposes unless you tell us you would prefer us not to do this.
12.4. You have a right to ask for a copy of your information and correct any inaccuracies in your data. If you believe that any of your personal details which we are processing are inaccurate or incorrect, please contact us immediately by writing to i-to-i UK Limited, Woodside House, 261 low Lane, Leeds, LS18 5NY.
12.5. As our privacy statement may change due to developments in the law, we would encourage you to reread our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information.
12.6. As any work that you do may involve work with children or vulnerable people, it may be necessary for you to produce a criminal records check (or similar background check) if your school deems this necessary. This may affect whether or not your application is accepted by our Overseas Partner and what records we keep about you.
12.7. By agreeing to these terms and conditions, you acknowledge and agree that we may transfer, store and process your personal data and sensitive personal data as contemplated by this Agreement.
12.8. To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; (2) your activities on our website. All recordings are and shall remain our sole property.
13. Interpretation in a dispute
13.1. If any wording in this agreement for any reason is held by a court to be unfair, illegal or unreasonable, it will not bind you, and the court shall remove that wording from the agreement, and the rest of the agreement will still continue to bind us and you.
13.2. This agreement and any claim or dispute arising from or related to this agreement, will be governed by, and shall be construed in accordance with, English law and the courts of England and Wales shall have exclusive jurisdiction over any claim arising out of it.
I have read, understood and agree to the Terms and Conditions covering the Job Placement Service and am fully aware that my employment contract in the destination country will be with the school or institute or with our agent and not with i-to-i or any other company in i-to-i's group. I understand that neither i-to-i nor any other company in its group will have any liability to me in respect of any breach or repudiation of my Teaching Contract.
